Frequently Asked Questions


What condition will the property be in when I move in?

We liaise with the landlord to ensure that the property is well decorated, clean and tidy when you move in. A cooker is almost always included and sometimes other kitchen appliances including a fridge, freezer and washing machine.

We are always ready and willing to assist you. Please contact us by clicking the button below.

What’s a contract?

The contract, the agreement between the tenant and landlord, is called an Assured Shorthold Tenancy Agreement.  The contract term is normally six months but can be any term as long as agreed with the landlord.

Are all properties let with an inventory?
Yes.  A detailed inventory is drawn up each time the property is let.  It lists all the contents of the property and the condition of these.  Extensive photographs are also taken each time the inventory is drawn up.  Meters are read on the day of move in and out and recorded on the inventory.

How is the rent paid and when?
Tenants are required to pay the rent monthly in advance by standing order.  We help tenants set up the standing order from the nominated bank account chosen.  Landlords are sent rent statements for their records.

How much is the deposit?
The amount of deposit required is normally a minimum of one month’s rent and a maximum of six weeks rent, payable in cleared funds on the day of move in.  The deposit amount will be stated as part of the property description.

Who holds the deposit?
All deposits are held with The Deposit Protection Service (DPS).  Tenants receive notification from the DPS after move in.  At the end of the tenancy any dilapidations need to be agreed between the tenant and the landlord then the deposit is returned, in accordance with the terms and conditions of the DPS.

Who pays the gas, electric, water and council tax bills?
Usually, the tenant is responsible to pay all bills on top of the rent.  If any bills are included, this will be stated as part of the property description.

What areas do we cover?

Our current properties are in Trowbridge, Bradford on Avon, Devizes, Melksham, Westbury and surrounding villages including Hilperton, Staverton and North Bradley.  We also cover Frome, Swindon, Chippenham, Corsham and Warminster.